Arcustech incident

Chicago, IL, US - Investigating reachability issues to client VPS servers

Major Resolved View vendor source →

Arcustech experienced a major incident on November 28, 2024 affecting US - Central, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2024, 07:26 PM UTC
Resolved
Nov 28, 2024, 08:20 PM UTC
Duration
54m
Detected by Pingoru
Nov 28, 2024, 07:26 PM UTC

Affected components

US - Central

Update timeline

  1. investigating Nov 28, 2024, 07:26 PM UTC

    Our staff were alerted by our remote monitoring of some reach-ability issues into our Chicago data center location. We are working with the data center/upstream provider about the issues.

  2. monitoring Nov 28, 2024, 07:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 28, 2024, 08:20 PM UTC

    This incident has been resolved. Our team is still monitoring things closely, and we hope to have a full root cause report from our data center/upstream provider soon.