Arcustech incident

EU - Meppel, NL (Legacy) - Investigating Upstream Network Issues

Critical Resolved View vendor source →

Arcustech experienced a critical incident on April 28, 2025, lasting 3h 31m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2025, 01:56 PM UTC
Resolved
Apr 28, 2025, 05:28 PM UTC
Duration
3h 31m
Detected by Pingoru
Apr 28, 2025, 01:56 PM UTC

Update timeline

  1. investigating Apr 28, 2025, 01:56 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 28, 2025, 01:57 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 28, 2025, 02:21 PM UTC

    Our co-location data center provider in our Legacy Meppel, NL data center is experiencing power issues that are impacting sections of their data center, including their own networking and other equipment. We are awaiting another update here shortly and will update this incident as we learn more.

  4. identified Apr 28, 2025, 02:40 PM UTC

    We are waiting further updates from our data center providers engineering team.

  5. identified Apr 28, 2025, 03:25 PM UTC

    Our co-location providers engineering teams are still working through safety check lists to isolate and fix the power issues that are impacting their whole data center. We will update again as we hear more.

  6. monitoring Apr 28, 2025, 05:27 PM UTC

    Power has been restored fully, and we are awaiting their full root cause report soon. If you are still having any issues, please let us know.

  7. resolved Apr 28, 2025, 05:28 PM UTC

    This incident has been resolved.