ArborXR experienced a minor incident on April 22, 2026 affecting Insights Portal and Billing and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 22, 2026, 01:43 PM UTC
Status: Investigating We are currently investigating issues with portal connections. The portal may be partially unavailable Affected components Insights Portal (Degraded performance) Billing (Degraded performance) Insights API (Degraded performance) Device Management Portal (Partial outage) Device Management API (Partial outage)
- monitoring Apr 22, 2026, 02:21 PM UTC
Status: Monitoring Portal is restored to a health state and we are continuing to monitor Affected components Device Management Portal (Operational) Device Management API (Operational) Insights Portal (Operational) Billing (Operational) Insights API (Operational)
- resolved Apr 22, 2026, 02:47 PM UTC
Status: Resolved Portal is healthy and all systems are normal Affected components Insights Portal (Operational) Billing (Operational) Insights API (Operational) Device Management Portal (Operational) Device Management API (Operational)