Arbor Site Intermittent Unavailability and Slowness

Update timeline

1. investigating Apr 24, 2026, 01:46 PM UTC

   We recognise that some customers are experiencing an issue where they are encountering intermittent site unavailable messages on their Arbor site and system slowness. We’re very sorry for any disruption caused and are working on this as an urgent priority.

2. investigating Apr 24, 2026, 01:50 PM UTC

   To accelerate service restoration and prevent further issues for impacted users, we are placing affected sites into Maintenance Mode. Our teams are actively working to bring all services back online and stable.

3. resolved Apr 24, 2026, 02:53 PM UTC

   Our engineers have successfully implemented a fix for the intermittent site unavailability and slowness issues. All affected customers should now be able to access their Arbor sites as usual. We sincerely apologise for the disruption caused and would like to thank customers for their patience while we worked to resolve this incident.