Aptem incident

Issue retrieving PLR data

Minor Resolved View vendor source →

Aptem experienced a minor incident on November 13, 2024 affecting Aptem Apprentice, lasting 4h 42m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2024, 04:08 PM UTC
Resolved
Nov 13, 2024, 08:51 PM UTC
Duration
4h 42m
Detected by Pingoru
Nov 13, 2024, 04:08 PM UTC

Affected components

Aptem Apprentice

Update timeline

  1. investigating Nov 13, 2024, 04:08 PM UTC

    We are currently investigating an issue retrieving PLR data from the LRS service.

  2. identified Nov 13, 2024, 04:14 PM UTC

    We have identified the issue connecting to the LRS data service. We are working to resolve the problem which will require an emergency maintenance window. This will be scheduled for 8pm tonight.

  3. resolved Nov 13, 2024, 08:51 PM UTC

    This incident has been resolved.