Aptem experienced a major incident on June 26, 2025 affecting Data Access, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 26, 2025, 09:11 AM UTC
We're aware that customers are currently unable to access their Power BI reports. Our team is investigating the issue and working to resolve it as quickly as possible.
- investigating Jun 26, 2025, 09:45 AM UTC
Power BI reports are loading, but a bit slower than usual. We're still looking into what's causing the delay and will share more updates as soon as we have them.
- monitoring Jun 26, 2025, 10:33 AM UTC
Power BI performance is back to normal levels, there should be no delays when loading reports. We’re continuing to monitor to make sure everything stays stable.
- resolved Jun 26, 2025, 10:49 AM UTC
The incident has been resolved. The issue was caused by high resource usage, which led to Power BI reports loading being throttled. We increased report resources and monitored the situation as usage returned to normal levels.