Aptem experienced a minor incident on June 27, 2025 affecting Aptem Apprentice, lasting 19h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 27, 2025, 10:46 AM UTC
We are currently investigating an issue with our integration with the ESFA/LRS service.
- identified Jun 27, 2025, 10:59 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 27, 2025, 11:54 AM UTC
We’ve identified the root cause and a fix is available. The issue will fully resolve automatically after a brief restart of your tenant, which will occur overnight during off-peak hours to avoid any further business interruption. No action is required on your part. If you need immediate access to the affected functionality before the automated fix completes, please submit a support request via our online help centre to co-ordinate restoring functionality.
- resolved Jun 28, 2025, 06:35 AM UTC
This incident has been resolved.