Aptem incident

Users are unable to attach and generate transcript summaries.

Minor Resolved View vendor source →

Aptem experienced a minor incident on October 7, 2025 affecting Aptem Enhance, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2025, 02:15 PM UTC
Resolved
Oct 07, 2025, 03:53 PM UTC
Duration
1h 37m
Detected by Pingoru
Oct 07, 2025, 02:15 PM UTC

Affected components

Aptem Enhance

Update timeline

  1. investigating Oct 07, 2025, 02:15 PM UTC

    Users are experiencing an issue that prevents them from attaching and summarising transcripts across all tenants. We are investigating the matter and will post an update as soon as possible.

  2. investigating Oct 07, 2025, 02:18 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 07, 2025, 03:49 PM UTC

    We are continuing to investigate this issue.

  4. resolved Oct 07, 2025, 03:53 PM UTC

    We applied the fix, and users can now attach and summarise transcripts again.