Aptem experienced a critical incident on November 18, 2025 affecting Aptem Assess, lasting 5h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 11:41 AM UTC
Our monitoring has identified that users will be experiencing issues when trying to access the Aptem Assess application. Users will be unable to load pages or access the Aptem Assess product. We are investigating this issue and will provide an update shortly.
- identified Nov 18, 2025, 11:52 AM UTC
Aptem have identified a technical issue with one of our 3rd-party Cloud providers. We're in currently in communication with the supplier to understand the impact and resolution timelines. Users will continue to be unable to load pages or access the Aptem Assess product while this issue persists. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
- monitoring Nov 18, 2025, 12:36 PM UTC
Our 3rd-party Cloud providers has started to remediate their issues, and we're seeing Aptem Assess features return to operation. Some users may continue to be unable to load pages, but this is expected to rapidly improve as remediations take effect. Aptem are continuing to monitor the situation. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
- monitoring Nov 18, 2025, 12:59 PM UTC
Aptem Assess is experiencing instability due to issues on the part of our third-party Cloud provider. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
- monitoring Nov 18, 2025, 01:14 PM UTC
Our 3rd-party Cloud provider has identified the issue. Aptem Assess is working again.
- monitoring Nov 18, 2025, 01:33 PM UTC
Our 3rd-party Cloud provider has identified the issue. They are continuing to work on restoring the services. Aptem Assess is not working yet.
- monitoring Nov 18, 2025, 02:43 PM UTC
Our 3rd-party Cloud provider is continuing to work on restoring the services. Aptem Assess is now working. However, there may still be some instability.
- resolved Nov 18, 2025, 05:16 PM UTC
This incident has been resolved.