Aptem experienced a minor incident on February 25, 2026 affecting Aptem Apprentice and Aptem Assess, lasting 21h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 25, 2026, 12:12 PM UTC
We are currently experiencing an increased email delivery failure rate affecting certain external email domains. As a result, some emails sent from the system may not be successfully delivered, and recipients may not receive their messages. Our technical team is actively investigating the issue and working with the affected providers to resolve it as quickly as possible. We will provide further updates as soon as more information becomes available.
- identified Feb 25, 2026, 01:24 PM UTC
We have identified the issue. It primarily affects emails sent to Microsoft, and we are working on a solution. We will provide further updates as soon as more information becomes available.
- identified Feb 25, 2026, 05:10 PM UTC
We are still experiencing ongoing email deliverability issues when sending messages to Microsoft consumer email domains, including outlook.com, @hotmail.com, and @live.com. Emails to these domains from Aptem may be delayed or not delivered. We are actively working with our email service provider and Microsoft to investigate and resolve the issue as quickly as possible. We will provide further updates as soon as more information becomes available.
- monitoring Feb 26, 2026, 07:37 AM UTC
Email delivery to Microsoft consumer domains has now returned to normal operation. We are continuing to actively monitor the situation.
- resolved Feb 26, 2026, 10:06 AM UTC
This incident has been resolved. Most e-mails have been successfully retried and Aptem are working to resend any important failed e-mails, such as account invitation.