Aptem experienced a minor incident on April 20, 2026 affecting Aptem Apprentice, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Aptem Apprentice
Update timeline
- investigating Apr 20, 2026, 01:59 PM UTC
Our monitoring has identified that some users may be experiencing slow page load times, and in some cases white screens or error messages. We are investigating this issue and will provide an update shortly.
- investigating Apr 20, 2026, 02:28 PM UTC
We are provisioning additional compute capacity to support better performance for affected tenants, this will result in a short period of unavailability for some customers.
- monitoring Apr 20, 2026, 02:37 PM UTC
Performance has been restored and we are monitoring the issue.
- resolved Apr 20, 2026, 02:50 PM UTC
This incident has been resolved.