Aptem experienced a major incident on April 23, 2026 affecting Aptem Apprentice, lasting 1h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Aptem Apprentice
Update timeline
- investigating Apr 23, 2026, 12:44 PM UTC
Our monitoring has identified that some users may be experiencing slow page load times, and in some cases white screens or error messages. We are investigating this issue and will provide an update shortly.
- identified Apr 23, 2026, 12:49 PM UTC
The issue has been identified. The resolution may cause a brief interruption in availability - up to 5 minutes. This will not impact all customers.
- identified Apr 23, 2026, 12:51 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 23, 2026, 01:07 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 23, 2026, 01:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 23, 2026, 01:59 PM UTC
This incident has been resolved.