Apptegy experienced a minor incident on April 15, 2025 affecting Rooms, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 15, 2025, 08:01 PM UTC
What’s Happening? We are currently seeing degraded performance in the chat feature of Rooms. Users may experience slower than normal response times or intermittent failures when using the chat tool. Users may not be able to load threads and may not be able to create threads. Our team is currently triaging the issue and working on mitigation efforts.. Other services remain unaffected. Next Steps: We will provide another update by 4 PM Central or sooner if the situation changes. ✅ Stay Updated: Follow real-time updates at status.apptegy.com. Thank you for your patience!
- investigating Apr 15, 2025, 08:26 PM UTC
We are continuing to investigate this issue. Users may continue to experience failures related to using the chat feature, including failure to load threads, or failure to create threads.
- identified Apr 15, 2025, 08:53 PM UTC
Update: We have identified the cause of the degraded performance affecting the chat feature of rooms. Our team is actively working on mitigation efforts to restore full performance. Users may continue to experience failures related to using the chat feature, including failure to load threads, or failure to create threads. ⏳ Next Update: We will provide another update by 5 PM Central or sooner if we have significant progress. Thank you for your patience while we work to resolve this issue!
- resolved Apr 15, 2025, 09:05 PM UTC
Update: The performance degradation affecting the chat feature of rooms has been fully resolved as of 4:00 PM Central. All services are now operating normally. We will continue monitoring system performance to ensure stability. If you experience any lingering slowdowns, please contact support through [email protected] or the internal chat tool We appreciate your patience and apologize for any inconvenience this may have caused. ✅ Stay Updated: Visit status.apptegy.com for future service updates.