Apptegy incident
[Services - Email] Emails Not Sending (Investigating)
Apptegy experienced a major incident on April 23, 2025 affecting Third Party Services, lasting 3h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 23, 2025, 09:27 PM UTC
Apptegy is currently investigating an issue that is impacting Email sends. This could affect any email that is sent from the platform, including Alerts, Newsletters and User Invitations. Our team has identified that the issue may be related to an upstream service used by our system. We are working to gather more information and will provide an update as soon as we know more. We appreciate your patience and will continue to keep you updated at status.apptegy.com!
- investigating Apr 23, 2025, 09:40 PM UTC
We are continuing to investigate this issue.
- identified Apr 23, 2025, 09:56 PM UTC
Apptegy has identified the root cause of the issue, which appears to be related to a third-party service our system relies on. The provider has indicated that emails are currently being queued at their end and are delayed in sending. Based on this information, please do not reattempt any sent alert or message that was intended for email. We are actively monitoring the situation and working to mitigate impact where possible. We’ll continue to post updates as we learn more or as the situation changes. Thank you for your continued patience and please check back at status.apptegy.com for the most recent updates!
- monitoring Apr 23, 2025, 10:16 PM UTC
Apptegy is monitoring the issue that looks to be related to a third-party service our system relies on. We are actively monitoring the situation and have observed email sending. While the provider has not indicated this is solved, we are still going to monitor and update as new details arrive. Thank you for your continued patience and please check back at status.apptegy.com for the most recent updates!
- resolved Apr 24, 2025, 01:25 AM UTC
We have not seen any further issues with sending emails through our provider since our last update at 5:15 CT. At this point in time, we are considering this issue resolved. The root cause in the delayed emails was tied to a third-party service we rely on for email service. Functionality should now be fully restored. Thank you for your patience while we monitored and worked through this issue!