Appspace incident

Public Cloud Employee App Not Loading

Major Resolved View vendor source →

Appspace experienced a major incident on May 20, 2024 affecting Public Cloud Environment, lasting 2h 14m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2024, 06:35 PM UTC
Resolved
May 20, 2024, 08:49 PM UTC
Duration
2h 14m
Detected by Pingoru
May 20, 2024, 06:35 PM UTC

Affected components

Public Cloud Environment

Update timeline

  1. investigating May 20, 2024, 06:35 PM UTC

    We are currently investigating this issue.

  2. identified May 20, 2024, 06:43 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 20, 2024, 07:09 PM UTC

    Most customer accounts should now be resolved, however there are a few customers that we're continuing to work towards resolving.

  4. monitoring May 20, 2024, 08:47 PM UTC

    The remaining customer accounts are now able to log into the Employee App.

  5. resolved May 20, 2024, 08:49 PM UTC

    This incident has been resolved.