Appspace incident

New Device Registrations intermittently failing

Minor Resolved View vendor source →

Appspace experienced a minor incident on March 26, 2025 affecting APP3 Environment and APP12 Environment and 1 more component, lasting 19h 30m. The incident has been resolved; the full update timeline is below.

Started
Mar 26, 2025, 10:42 PM UTC
Resolved
Mar 27, 2025, 06:12 PM UTC
Duration
19h 30m
Detected by Pingoru
Mar 26, 2025, 10:42 PM UTC

Affected components

APP3 EnvironmentAPP12 EnvironmentAPP16 Environment

Update timeline

  1. investigating Mar 26, 2025, 10:42 PM UTC

    The Cloud Platform team is working with the Engineering team on identifying the root cause for this degradation.

  2. monitoring Mar 27, 2025, 01:40 AM UTC

    Both App3 and App16 environments have returned to normal operations. App12 has a workaround in place to improve performance and device registrations are now working properly. Our Cloud Platform and Engineering teams are now working on a permanent resolution to today's earlier performance degradation on App12.

  3. resolved Mar 27, 2025, 06:12 PM UTC

    This issue has been resolved and device registration has returned to normal operations.