Appspace incident

Unable to download content from library in Public Cloud

Major Resolved View vendor source →

Appspace experienced a major incident on April 29, 2025 affecting Public Cloud Environment, lasting 3h 16m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2025, 04:25 PM UTC
Resolved
Apr 29, 2025, 07:42 PM UTC
Duration
3h 16m
Detected by Pingoru
Apr 29, 2025, 04:25 PM UTC

Affected components

Public Cloud Environment

Update timeline

  1. investigating Apr 29, 2025, 04:25 PM UTC

    We are experiencing a disruption impacting content downloads from the Library for users in our Public Cloud environment. Our teams are actively working on resolving the issue. Wi

  2. investigating Apr 29, 2025, 04:26 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 29, 2025, 05:32 PM UTC

    A fix has been implemented and we are continuing to monitor.

  4. resolved Apr 29, 2025, 07:42 PM UTC

    The fix implemented is working as intended, this issue is now resolved.