Public Eyes Down
Timeline · 1 update
- resolved Sep 25, 2026, 08:53 PM UTC
This incident has been resolved.
Applitools Outage History
Applitools is up right nowApplitools had 15 outages in the last 2 years totaling 75h 59m of downtime, averaging 0.6 incidents per month.
There were 15 Applitools outages since November 17, 2024 totaling 75h 59m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Investigating — Autonomous and Eyes Match Operation Issues (Global)
Affected: Autonomous
Timeline · 2 updates
- investigating Aug 11, 2026, 10:28 AM UTC
We're currently investigating an issue affecting Eyes Match operations executed through Autonomous and Eyes. This is occurring globally, across all regions and sites. Early indications suggest this may be related to a broader Azure service disruption, but we have not yet confirmed the root cause. We are actively investigating and will share updates as soon as we have more information.
- resolved Aug 11, 2026, 11:35 AM UTC
The issu has been resolved and services are back up. Root cause: A global outage on Azure Service Bus. Downtime: 09:20–10:47 UTC. Any tests that ran during that window will remain in running status until the status-reconciliation job picks them up in ~24 hours, at which point they'll be marked as aborted
Public multi-tenant instance is down
Affected: Applitools EyesAutonomous
Timeline · 8 updates
- investigating Jul 23, 2026, 03:02 PM UTC
We are currently investigating an issue that is preventing users from connecting to Eyes and Autonomous on our public cloud (eyes.applitools.com).
- investigating Jul 23, 2026, 03:02 PM UTC
We are continuing to investigate this issue.
- identified Jul 23, 2026, 03:21 PM UTC
We have identified a potential issue stemming from Azure and are actively working on a mitigation. We will post an update as soon as possible.
- identified Jul 23, 2026, 03:58 PM UTC
Issue is confirmed to be related to connectivity issues affecting Azure services in West US rgion. https://azure.status.microsoft/en-us/status
- identified Jul 23, 2026, 05:37 PM UTC
Azure is investigating networking and traffic-routing anomalies associated with the onset of impact. They are redirecting portions of traffic away from potentially affected network paths.
- monitoring Jul 23, 2026, 06:29 PM UTC
Azure has deployed mitigation actions that have resolved the multi-tenant public cloud downtime. We are continuing to monitor performance.
- monitoring Jul 23, 2026, 06:30 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 23, 2026, 06:36 PM UTC
All clouds are now operational with expected performance.
Autonomous Interactive Browser is not functioning as expected
Affected: Autonomous
Timeline · 3 updates
- investigating May 11, 2026, 02:57 PM UTC
We are currently investigating an issue with the interactive browser in Autonomus. Users may not be able to connect. We are currently investigating the issue and will provide an update as soon as possible.
- investigating May 11, 2026, 03:45 PM UTC
We are continuing to investigate this issue.
- resolved May 11, 2026, 03:46 PM UTC
We have identified the root-cause of the issue and resolved it. Interactive browser is now fully operational.
EC US-West Outage
Timeline · 1 update
- resolved May 10, 2026, 07:47 AM UTC
Our US-West Execution Cloud (EC) infrastructure — the service that provides browser instances for running automated tests — was fully unavailable starting at approximately 07:48 UTC ,resolved at 11:30 UTC. Every attempt to start a new browser session failed immediately, affecting all users routed to the US-West region This Affected: - The public Autonomous instance - All dedicated Autonomous customer instances routed to EC US-West - All EC US-West standalone customers
Azure Infrastructure Outage – Service Unavailable
Timeline · 1 update
- resolved May 10, 2026, 08:08 AM UTC
Service Disruption – Unable to Access Applitools Eyes https://eyes.applitools.com due to Azure downtime -Resolved at 9:30 UTC
Ultrafast Grid - Safari performance issues
Affected: Ultrafast Grid (UFG)
Timeline · 3 updates
- investigating Apr 09, 2026, 11:43 AM UTC
We're experiencing performance issues in all Safari Desktop environments - we are currently investigating the issue.
- investigating Apr 09, 2026, 11:57 AM UTC
We are continuing to investigate this issue.
- resolved Apr 09, 2026, 01:18 PM UTC
The performance degradation occurred due to extremely high load on our MacStadium (Mac hosts provider) firewall that occurred as a result of an internal maintenance operation .
Autonomous Tests Timing Out
Affected: Autonomous
Timeline · 3 updates
- investigating Mar 17, 2026, 08:39 PM UTC
We are investigating reports of test timeouts in Autonomus that may be preventing successful test execution. We will provide an update when we have determined a root cause.
- monitoring Mar 17, 2026, 10:35 PM UTC
We have reverted Autonomous back to a prior working version, which should resolve the test failures. We are continuing to monitor to ensure that all tests are completing as expected.
- resolved Mar 17, 2026, 11:45 PM UTC
The issue has been resolved - all Autonomous tests are now running as expected.
Eyes Required Attention page is not working
Affected: Applitools Eyes
Timeline · 4 updates
- identified Feb 24, 2026, 03:13 PM UTC
We’ve identified an issue affecting part of the Eyes service related to an infrastructure dependency. As a result: 1. Eyes Required Attention page is currently unavailable. 2. Some customers may have experienced increased queue wait times and slower test execution. We’ve applied a mitigation to reduce the slow test execution. Required Attention will remain unavailable while we work to restore service.
- identified Feb 24, 2026, 03:13 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 25, 2026, 10:19 PM UTC
We are continuing to work on a fix for this issue.
- resolved Feb 25, 2026, 10:19 PM UTC
This incident has been resolved
Slowness due to Azure issue
Affected: Applitools EyesAutonomous
Timeline · 6 updates
- identified Feb 08, 2026, 01:28 PM UTC
Applitools tests may slow down due to an ongoing Azure issue. Azure are actively working on recovery.
- monitoring Feb 08, 2026, 01:31 PM UTC
The initial Azure issue resolved. Monitoring the status.
- monitoring Feb 08, 2026, 01:31 PM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 08, 2026, 01:32 PM UTC
Issue resolved. Continuing to actively monitor.
- monitoring Feb 09, 2026, 12:20 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 09, 2026, 12:21 PM UTC
This incident has been resolved.
Autonomous may have a limited availability.
Affected: Autonomous
Timeline · 3 updates
- investigating Oct 23, 2025, 07:32 AM UTC
We are currently investigating this issue.
- investigating Oct 23, 2025, 07:40 AM UTC
The issue has been resolved.
- resolved Oct 23, 2025, 07:40 AM UTC
This incident has been resolved.
Eyes & Autonomous Public Outage
Affected: Ultrafast Grid (UFG)Applitools EyesAutonomous
Timeline · 2 updates
- identified Oct 07, 2025, 04:12 PM UTC
Both Eyes and Autonomous public cloud services are currently unavailable due to an Azure Storage downtime affecting our infrastructure. We are in contact with Microsoft Azure and working to resolve the issue and restore service as soon as possible.
- resolved Oct 07, 2025, 05:20 PM UTC
All clouds are fully operational.
Ultrafast Grid Outage
Affected: Ultrafast Grid (UFG)
Timeline · 4 updates
- investigating May 15, 2025, 08:06 PM UTC
We are currently investigating this issue.
- identified May 15, 2025, 08:34 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 15, 2025, 09:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 15, 2025, 11:56 PM UTC
This incident has been resolved.
Execution cloud - Outage
Affected: Execution cloudAutonomousPreflight
Timeline · 2 updates
- investigating Jan 22, 2025, 08:56 AM UTC
We are currently investigating this issue.
- resolved Jan 22, 2025, 09:07 AM UTC
This incident has been resolved.
Autonomous has a limited availability.
Affected: Autonomous
Timeline · 4 updates
- investigating Nov 17, 2024, 02:10 PM UTC
https://autonomous.applitools.com/ may be inaccessible.
- investigating Nov 17, 2024, 02:10 PM UTC
We are continuing to investigate this issue.
- investigating Nov 17, 2024, 02:36 PM UTC
We are continuing to investigate this issue.
- resolved Nov 17, 2024, 02:36 PM UTC
This incident has been resolved.