Applitools experienced a critical incident on July 23, 2026 affecting Applitools Eyes and Autonomous, lasting 3h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2026, 03:02 PM UTC
We are currently investigating an issue that is preventing users from connecting to Eyes and Autonomous on our public cloud (eyes.applitools.com).
- investigating Jul 23, 2026, 03:02 PM UTC
We are continuing to investigate this issue.
- identified Jul 23, 2026, 03:21 PM UTC
We have identified a potential issue stemming from Azure and are actively working on a mitigation. We will post an update as soon as possible.
- identified Jul 23, 2026, 03:58 PM UTC
Issue is confirmed to be related to connectivity issues affecting Azure services in West US rgion. https://azure.status.microsoft/en-us/status
- identified Jul 23, 2026, 05:37 PM UTC
Azure is investigating networking and traffic-routing anomalies associated with the onset of impact. They are redirecting portions of traffic away from potentially affected network paths.
- monitoring Jul 23, 2026, 06:29 PM UTC
Azure has deployed mitigation actions that have resolved the multi-tenant public cloud downtime. We are continuing to monitor performance.
- monitoring Jul 23, 2026, 06:30 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 23, 2026, 06:36 PM UTC
All clouds are now operational with expected performance.