Resolved after 3 hours 7 minutes, affecting Production US and Production EU, on May 3, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating May 03, 2026, 09:44 AM UTC
Incident: AI Assistant Not Visible We are currently investigating an issue where the AI Assistant interface is not appearing as expected, preventing access and interaction. Impact: The AI Assistant is not displayed in the user interface. Status: Investigating Next Update: We will provide an update within 30–60 minutes or as soon as more information becomes available. We apologise for the inconvenience and appreciate your patience.
- investigating May 03, 2026, 10:09 AM UTC
Issue has been identified and we're implementing a fix
- identified May 03, 2026, 11:54 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 03, 2026, 12:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 03, 2026, 12:52 PM UTC
This incident has been resolved.
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