Applaud HR incident

AI Assistant unavailable

Minor Resolved View vendor source →
Started
May 03, 2026, 09:44 AM UTC
Resolved
May 03, 2026, 12:52 PM UTC
Duration
3h 7m
Detected by Pingoru
May 03, 2026, 09:44 AM UTC

Affected components

Production USProduction EU

Update timeline

  1. investigating May 03, 2026, 09:44 AM UTC

    Incident: AI Assistant Not Visible We are currently investigating an issue where the AI Assistant interface is not appearing as expected, preventing access and interaction. Impact: The AI Assistant is not displayed in the user interface. Status: Investigating Next Update: We will provide an update within 30–60 minutes or as soon as more information becomes available. We apologise for the inconvenience and appreciate your patience.

  2. investigating May 03, 2026, 10:09 AM UTC

    Issue has been identified and we're implementing a fix

  3. identified May 03, 2026, 11:54 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 03, 2026, 12:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 03, 2026, 12:52 PM UTC

    This incident has been resolved.

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