Appfire incident

Chat for JSM: new messages do not show without a page refresh.

Resolved after 18 minutes, affecting Chat for Jira Service Management, on March 20, 2023.

investigating Mar 20, 2023, 07:00 PM UTC

Rollback to the previous version resolved the issue. We will continue monitoring the situation.

Affected components

Chat for Jira Service Management

investigating Mar 20, 2023, 06:42 PM UTC

Messages sent from Chat widget or Chat dashboard do not appear on the other end without a page refresh.
investigating Mar 20, 2023, 07:00 PM UTC

Rollback to the previous version resolved the issue. We will continue monitoring the situation.
resolved Mar 20, 2023, 07:01 PM UTC

This incident has been resolved.

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