Appfire incident

Canned Responses: app is not responding

Resolved after 42 minutes, affecting Canned Responses, on May 22, 2023.

monitoring May 22, 2023, 08:53 AM UTC

Canned Responses for Jira Cloud app was unavailable for all customers during 10:28-10:38 UTC+02 on May 22, 2023. The IP Access List got cleared, the fix was applied and now Canned Responses is fully functional.

Started
May 22, 2023, 08:53 AM UTC
Resolved
May 22, 2023, 09:36 AM UTC
Duration
42m
Detected by Pingoru
May 22, 2023, 08:53 AM UTC

Affected components

Canned Responses

Update timeline

  1. monitoring May 22, 2023, 08:53 AM UTC

    Canned Responses for Jira Cloud app was unavailable for all customers during 10:28-10:38 UTC+02 on May 22, 2023. The IP Access List got cleared, the fix was applied and now Canned Responses is fully functional.

  2. resolved May 22, 2023, 09:36 AM UTC

    We've monitored the application and it seems to be fully operational.

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