Appfire incident
Chat for JSM: WhatsApp integration interrupted service
Minor Vendor's status page →
Resolved after 17 minutes, affecting Chat for Jira Service Management, on October 25, 2023.
The messages that were sent during the incident will be delivered soon after the service restoration.
Affected components
Chat for Jira Service Management
Update timeline
- investigating Oct 25, 2023, 08:46 AM UTC
WhatsApp integration in Chat for JSM is facing issues since 6:37am UTC October 25th 2023. Some messages sent from WhatsApp may not have been delivered. The root cause is identified and a fix is to be deployed within the next 20 minutes.
- identified Oct 25, 2023, 08:52 AM UTC
The messages that were sent during the incident will be delivered soon after the service restoration.
- resolved Oct 25, 2023, 09:03 AM UTC
The functionality has been restored.
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