Appfire incident
Chat for JSM: Chat widget does not show existing conversations
Resolved after 6 hours 13 minutes, affecting Chat for Jira Service Management, on October 26, 2023.
We have identified the root cause and implemented a workaround. The problem is now fixed for all customers. We are monitoring the situation.
Affected components
Update timeline
- investigating Oct 26, 2023, 09:05 AM UTC
Chat for JSM does not show conversation history for the current user. User can start a new conversation, but after refreshing the page, the conversations list is always empty. The team is currently investigating the issue.
- monitoring Oct 26, 2023, 10:01 AM UTC
We have identified the root cause and implemented a workaround. The problem is now fixed for all customers. We are monitoring the situation.
- resolved Oct 26, 2023, 03:18 PM UTC
This incident has been resolved.
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