Canned Responses: problems with loading data in US region

Update timeline

1. investigating Feb 28, 2024, 12:46 PM UTC

   We see problems with loading the data for US region, we are currently investigating the root cause and trying to fix the problem. We will provide an update soon.

2. investigating Feb 28, 2024, 12:59 PM UTC

   Seems like there an issue with Jira API in US region and because of this Canned Responses cannot work properly. The same issue occurs for the other apps. We reported it to Atlassian and now waiting for the response.

3. identified Feb 28, 2024, 01:45 PM UTC

   The issue has been identified by Atlassian and they are now investigating the root cause. For more updates, please check the official Atlassian status page: https://developer.status.atlassian.com/. We will be monitoring the progress so once Atlassian fixes the problem and Canned Responses works again, we will provide an update.

4. monitoring Feb 28, 2024, 03:44 PM UTC

   All of our metrics came back to normal and seems like Canned Responses works normally now. We will keep monitoring the results and will keep this incident opened until Atlassian officially confirms that the issue with Jira API is resolved.

5. resolved Feb 29, 2024, 08:10 AM UTC

   All of our metrics came back to normal and Canned Responses is fully functional. The Jira incident that caused issues with Canned Responses is now resolved by Atlassian.