Appfire incident

Nextup Slack products: Account portal is offline

Resolved after 25 minutes, affecting HelpDesk+ AI-Powered Slack Support and Slack Integration+ for Jira, on May 17, 2024.

investigating May 17, 2024, 02:19 PM UTC

We are currently investigating this issue.

Started
May 17, 2024, 01:36 PM UTC
Resolved
May 17, 2024, 02:02 PM UTC
Duration
25m
Detected by Pingoru
May 17, 2024, 01:36 PM UTC

Affected components

HelpDesk+ AI-Powered Slack SupportSlack Integration+ for Jira

Update timeline

  1. investigating May 17, 2024, 02:19 PM UTC

    We are currently investigating this issue.

  2. resolved May 17, 2024, 02:20 PM UTC

    The incident has been resolved. The account portal is fully operational now.

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