The Connector for Salesforce and Jira is experiencing performance degradation

Update timeline

1. investigating Jun 27, 2024, 07:57 PM UTC

   The Connector for Salesforce and Jira is experiencing performance degradation. We are currently investigating the issue and are in contact with Salesforce. We will keep you updated on the status. We apologize for the inconvenience and appreciate your understanding. Thank you for your patience.

2. investigating Jun 28, 2024, 07:55 AM UTC

   Update: We're happy to report that the app instability experienced yesterday evening between 7:20 PM and 9:20 PM UTC has been resolved. The app is currently functioning normally, and we haven't observed any further issues. Our team is actively investigating the root cause of this incident. While we haven't identified a definitive reason within our own systems yet, we're in close communication with Salesforce to explore potential issues on their end that might have contributed to the instability. We understand the importance of a reliable app and sincerely apologize for any inconvenience this outage may have caused. To ensure a smooth user experience, we're continuously monitoring the app's performance and analyzing internal metrics to pinpoint the exact cause. We're also collaborating with Salesforce to determine if there were any external factors at play. We'll keep you updated on our progress through this status page.

3. resolved Jun 28, 2024, 01:38 PM UTC

   Our team has deployed preventive measures to secure performance in production. As always, we will continue to monitor our production environment to ensure you receive the best experience with the Connector for Salesforce and Jira. Thank you again for your understanding and cooperation during this time. Have a great weekend!