Appfire incident
The Connector for Salesforce and Jira is currently facing performance issues
Resolved after 14 hours 54 minutes, affecting Connector for Salesforce & Jira, on July 16, 2024.
The Connector for Salesforce and Jira is back to its normal state, and we are closing the incident. The root cause is still being researched and an update will be posted once the root cause has been identified. It continues to be a high priority internally. Symptom: Occurs during the hours of 3 PM and 6 PM CST, lasting for 2 to 3 hours before returning to normal. This behavior began after an outage caused by Salesforce on June 21, 2024. We believe the changes may have impacted operations that previously ran normally, including local customizations at our customers' Salesforce sites. Action Required: To our customers: If you have large automated operations (Connector for Salesforce and Jira) running in Salesforce during the hours of 3 PM - 6 PM CST, please contact our customer support. There is a possibility that the behavior of these operations have changed, and we need your assistance to accelerate our investigation and resolution. Once again, we appreciate your cooperation during this time. Thank you and please do not hesitate to reach out with any questions.
Affected components
Update timeline
- investigating Jul 16, 2024, 08:21 PM UTC
The Connector for Salesforce and Jira is currently facing latency issues. Our team is currently working on and we will be updating with more information as soon as possible. We appreciate your cooperation and understanding.
- resolved Jul 17, 2024, 11:15 AM UTC
The Connector for Salesforce and Jira is back to its normal state, and we are closing the incident. The root cause is still being researched and an update will be posted once the root cause has been identified. It continues to be a high priority internally. Symptom: Occurs during the hours of 3 PM and 6 PM CST, lasting for 2 to 3 hours before returning to normal. This behavior began after an outage caused by Salesforce on June 21, 2024. We believe the changes may have impacted operations that previously ran normally, including local customizations at our customers' Salesforce sites. Action Required: To our customers: If you have large automated operations (Connector for Salesforce and Jira) running in Salesforce during the hours of 3 PM - 6 PM CST, please contact our customer support. There is a possibility that the behavior of these operations have changed, and we need your assistance to accelerate our investigation and resolution. Once again, we appreciate your cooperation during this time. Thank you and please do not hesitate to reach out with any questions.
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