Resolved after 1 day, affecting Chat for Jira Service Management, on December 19, 2024.
The issue is fully resolved and the app is operational.
Affected components
Update timeline
- investigating Dec 19, 2024, 12:35 PM UTC
We are seeing issues with switching between issues/chat in the Chat Dashboard. The team is actively investigating the issue and will provide an update shortly.
- identified Dec 19, 2024, 12:50 PM UTC
The team has identified the route cause of the issue - there was an unexpected change in Atlassian Connect JavaScript API behavior, breaking the logic behind switching between chats. The team is working on a hotfix, more updates to follow shortly.
- monitoring Dec 19, 2024, 02:53 PM UTC
A fix has been implemented and released, we are monitoring the results now.
- monitoring Dec 20, 2024, 10:31 AM UTC
The issue is fully resolved and the app is operational.
- resolved Dec 20, 2024, 12:55 PM UTC
This incident has been resolved.
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