Appfire incident
Canned Responses Pro - interruption of service in DE region (eu-west3)
Resolved after 4 hours 21 minutes, affecting Canned Responses, on May 7, 2025.
The GCP incident has been resolved, Canned Responses Pro is back to normal function. The team keeps monitoring the situation.
Affected components
Update timeline
- investigating May 07, 2025, 09:01 AM UTC
Due to an incident on Google Cloud Platform in eu-west3 region Canned Responses Pro users in Germany may be experiencing interruption of service. The team is investigating if the issue can be worked around.
- identified May 07, 2025, 09:02 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 07, 2025, 09:15 AM UTC
The GCP incident has been resolved, Canned Responses Pro is back to normal function. The team keeps monitoring the situation.
- resolved May 07, 2025, 01:23 PM UTC
This incident has been resolved.
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