Resolved on July 18, 2025.
On Friday around 14:57 UTC for about an hour we experienced the incident in the Canned Responses application. The issue was caused by a temporary database outage, which made the app unusable. Everything is now back to normal, we are currently working with a database supplier, so that such a problem does not repeat in the future. We apologize for any inconvenience caused during the downtime and appreciate your patience and understanding.
Update timeline
- resolved Jul 21, 2025, 04:21 PM UTC
On Friday around 14:57 UTC for about an hour we experienced the incident in the Canned Responses application. The issue was caused by a temporary database outage, which made the app unusable. Everything is now back to normal, we are currently working with a database supplier, so that such a problem does not repeat in the future. We apologize for any inconvenience caused during the downtime and appreciate your patience and understanding.
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