Time to SLA partially facing problem with reaching `/application-properties` endpoint after CoF migration

Update timeline

1. investigating Jul 17, 2025, 10:17 AM UTC

   We are currently investigating a problem where several instances are facing problems while trying to get the app properties from Jira REST API. No possible reason has been found, we have been able to reproduce it in one of the test environments we have.

2. identified Jul 17, 2025, 12:50 PM UTC

   The problem seems to be the app user not having the correct permission in several instances. We are trying to find possible solutions as well as actions we can take. A ticket to Atlassian has also been submitted.

3. identified Jul 17, 2025, 05:53 PM UTC

   https://ecosystem.atlassian.net/servicedesk/customer/portal/34/ECOHELP-76209 has been progressed into 'In Progress' status around 4 hours ago, still waiting for further updates.

4. identified Jul 18, 2025, 08:39 AM UTC

   Atlassian approved the problem is caused by the Forge and created a incident of their own. https://developer.status.atlassian.com/incidents/8gwd2x0ql9l3 Waiting for fix from Atlassian.

5. identified Jul 30, 2025, 08:25 AM UTC

   We are continuing on waiting a fix from Atlassian.

6. resolved Jul 30, 2025, 08:25 AM UTC

   The incident resolved by Atlassian.