Appfire JMWE incident
BigPicture: Some customers may be unable to access BigPicture
Resolved after 42 minutes, on November 10, 2026.
The outage was caused by an issue on part of our server infrastructure, which made the app unavailable for some customers. Our team restored the affected servers and we're monitoring the service closely. The detailed root-cause analysis is still in progress.
Update timeline
- identified Nov 10, 2026, 08:49 AM UTC
We have identified an issue affecting the availability of BigPicture for some customers. Our team is working on restoring the service. We will provide an update within 2 hours or sooner if there are significant changes.
- monitoring Nov 10, 2026, 08:52 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 10, 2026, 08:54 AM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 10, 2026, 09:14 AM UTC
We are continuing to monitor for any further issues.
- resolved Nov 10, 2026, 09:31 AM UTC
The outage was caused by an issue on part of our server infrastructure, which made the app unavailable for some customers. Our team restored the affected servers and we're monitoring the service closely. The detailed root-cause analysis is still in progress.
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