Aplos Outage History

Some emails sent from Aplos have been delayed or not delivered since around October 10th. This may affect invoice and payment-link emails, automated emails, donation receipts and shared reports. We've found the cause and are working with our email provider to restore normal delivery.

We are currently experiencing an issue where users are unable to access the Aplos Platform. Our engineering team are investigating the issue.

We are aware that the Register page is not loading for some users. Our team is actively investigating the issue.

We are currently experiencing an issue preventing users from accessing the platform. Users attempting to log in may encounter an SSL certificate error. Our team is actively investigating and working to restore access as quickly as possible

We are continuing to investigate this issue.

We have received reports that users are experiencing time-out errors when attempting to access the Aplos log-in page, the team are actively investigating.

We have identified an issue where navigating to Donations > Events results in a blank page. We are actively working to resolve this.

Certain organizations have no visibility of the footer buttons at the bottom of the Register's `Create a Payment` or `Create a Deposit` screens, which normally allow them to cancel or save their transaction. The team is actively investigating and has discovered a workaround in the meantime: from the `Amount` field, press 'TAB' on your keyboard twice. This will cause the buttons to become available again, allowing you to save your transactions.

We are aware of an issue affecting email delivery to Outlook and Hotmail recipients. Our team is actively investigating the cause and working to restore normal delivery as quickly as possible. We will provide updates as we have them.

Following the fix that was implemented to resolve failed deliveries to Microsoft addresses, many backlog messages were sent at once. This created a small window in which messages sent to non-Microsoft addresses also failed. We quickly made an additional fix, and are seeing messages be delivered again. Microsoft address recipients may still see some impact, and our team continues to investigate.

We are currently investigating an issue where some users are not able to see the Register transactions or reports on the main reports page. We are continuing to investigate this issue.

We are currently investigating an issue where the Register page is down. The engineering team are investigating the issue.

We are continuing to investigate this issue.

We have discovered an issue preventing users from voiding transactions in the Register. The team is actively preparing a fix.

We are currently investigating this issue.

Donation Forms & Widgets are currently not loading for users.

We are continuing to investigate this issue.

We are currently investigating this issue.

We're currently investigating an issue that is preventing use of the accounting register. Users may encounter page not loading or transactions not showing when attempting to utilize this feature.

We're currently investigating an issue that is preventing use of Register. Users may encounter transactions not showing when attempting to load the page.

We are currently investigating this issue.

We are continuing to investigate this issue.

Because of an ongoing global AWS outage Aplos is currently experiencing a performance degradation, leading to intermittent slow loading times throughout the application. We are currently conducting an investigation into it.

We are continuing to investigate this issue.

We are currently investigating an issue that prevents new users or organizations from being created.

Currently any non revamped reports (other then general ledger or income statement) are not downloading exports other then pdf format

We're currently investigating an issue that is preventing use of the Resister. Users may encounter [error details] when attempting to utilize this feature.