Aplos Outage History
Aplos is up right nowPingoru has recorded 51 incidents for Aplos: 22 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 6 of 720 (1%) |
| May 2026 | 1 | 3 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 21 of 744 (3%) |
| September 2026 | 1 | 6 of 720 (1%) |
| October 2026 | 1 | 7 of 528 (1%) |
Incidents, newest first
Major October 13, 2026 Email delivery delays 6h 37m Email Campaigns
Started Oct 13, 2026, 03:47 PM UTC· resolved Oct 13, 2026, 10:25 PM UTC
- investigating Oct 13, 2026, 03:47 PM UTC
Some emails sent from Aplos have been delayed or not delivered since around October 10th. This may affect invoice and payment-link emails, automated emails, donation receipts and shared reports. We've found the cause and are working with our email provider to restore normal delivery.
- identified Oct 13, 2026, 04:49 PM UTC
The cause has been identified. We're working to restore email delivery.
- resolved Oct 13, 2026, 10:25 PM UTC
This incident has been resolved.
Critical September 2, 2026 Aplos Outage 6h 12m Full System
Started Sep 02, 2026, 05:51 PM UTC· resolved Sep 03, 2026, 12:03 AM UTC
- investigating Sep 02, 2026, 05:51 PM UTC
We are currently experiencing an issue where users are unable to access the Aplos Platform. Our engineering team are investigating the issue.
- monitoring Sep 02, 2026, 06:14 PM UTC
Services have now been restored, users are now able to access the Aplos Platform.
- resolved Sep 03, 2026, 12:03 AM UTC
This incident has been resolved.
Major August 6, 2026 Intermittent Register Loading Issues 20h 57m Accounting
Started Aug 06, 2026, 07:47 PM UTC· resolved Aug 07, 2026, 04:44 PM UTC
- investigating Aug 06, 2026, 07:47 PM UTC
We are aware that the Register page is not loading for some users. Our team is actively investigating the issue.
- monitoring Aug 06, 2026, 08:49 PM UTC
Service is back to normal and pages are loading as expected. Team is actively monitoring to confirm stability.
- resolved Aug 07, 2026, 04:44 PM UTC
Register page loading has been stable. The issue is resolved.
Critical May 1, 2026 Platform inaccessible — SSL certificate error on login 3h 2m Full System
Started May 01, 2026, 12:54 PM UTC· resolved May 01, 2026, 03:57 PM UTC
- investigating May 01, 2026, 12:54 PM UTC
We are currently experiencing an issue preventing users from accessing the platform. Users attempting to log in may encounter an SSL certificate error. Our team is actively investigating and working to restore access as quickly as possible
- investigating May 01, 2026, 03:57 PM UTC
We are continuing to investigate this issue.
- resolved May 01, 2026, 03:57 PM UTC
This incident has been resolved.
Critical April 1, 2026 Users are unable to reach the Aplos log-in page 6h 10m Full System
Started Apr 01, 2026, 02:42 PM UTC· resolved Apr 01, 2026, 08:52 PM UTC
- investigating Apr 01, 2026, 02:42 PM UTC
We have received reports that users are experiencing time-out errors when attempting to access the Aplos log-in page, the team are actively investigating.
- monitoring Apr 01, 2026, 02:56 PM UTC
A fix has been implemented and access to the login page has been restored. We are monitoring to ensure stability.
- resolved Apr 01, 2026, 08:52 PM UTC
This incident has been resolved.
Notice March 18, 2026 Events Administration Unavailable 3h 33m
Started Mar 18, 2026, 02:52 PM UTC· resolved Mar 18, 2026, 06:26 PM UTC
- investigating Mar 18, 2026, 02:52 PM UTC
We have identified an issue where navigating to Donations > Events results in a blank page. We are actively working to resolve this.
- identified Mar 18, 2026, 03:01 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 18, 2026, 03:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 18, 2026, 06:26 PM UTC
This incident has been resolved.
Major March 11, 2026 Certain organizations unable to see the 'Save' button at the bottom of the Register's transaction creation screen 1h 22m Accounting
Started Mar 11, 2026, 04:07 PM UTC· resolved Mar 11, 2026, 05:29 PM UTC
- investigating Mar 11, 2026, 04:07 PM UTC
Certain organizations have no visibility of the footer buttons at the bottom of the Register's `Create a Payment` or `Create a Deposit` screens, which normally allow them to cancel or save their transaction. The team is actively investigating and has discovered a workaround in the meantime: from the `Amount` field, press 'TAB' on your keyboard twice. This will cause the buttons to become available again, allowing you to save your transactions.
- resolved Mar 11, 2026, 05:29 PM UTC
The team has identified the issue, and a fix has been prepared and released. All organizations should have visibility of the missing transaction-creation buttons in the Register.
Notice March 9, 2026 Users were unable to create/refresh connections with Raisely from March 9th through March 12th –
Started Mar 09, 2026, 04:00 AM UTC· resolved Mar 09, 2026, 04:00 AM UTC
- resolved Mar 12, 2026, 08:50 PM UTC
From March 9th through ~noon PT on March 12th, there was an issue preventing organizations from creating a new connection (or refreshing an existing one, which happens on a set schedule) between Aplos and Raisely for its donation processing capabilities. That issue has now been resolved.
Major February 25, 2026 Emails failing for Hotmail/Outlook 1d 2h Email Campaigns
Started Feb 25, 2026, 08:03 PM UTC· resolved Feb 26, 2026, 10:09 PM UTC
- investigating Feb 25, 2026, 08:03 PM UTC
We are aware of an issue affecting email delivery to Outlook and Hotmail recipients. Our team is actively investigating the cause and working to restore normal delivery as quickly as possible. We will provide updates as we have them.
- monitoring Feb 25, 2026, 09:26 PM UTC
We have made a change and are monitoring the results of that change.
- investigating Feb 25, 2026, 10:33 PM UTC
Following the fix that was implemented to resolve failed deliveries to Microsoft addresses, many backlog messages were sent at once. This created a small window in which messages sent to non-Microsoft addresses also failed. We quickly made an additional fix, and are seeing messages be delivered again. Microsoft address recipients may still see some impact, and our team continues to investigate.
- resolved Feb 26, 2026, 10:09 PM UTC
This incident has been resolved.
Notice February 12, 2026 Newly created transactions aren't appearing in new Reports –
Started Feb 12, 2026, 05:30 PM UTC· resolved Feb 12, 2026, 05:30 PM UTC
- resolved Feb 12, 2026, 05:45 PM UTC
We received reports that newly created transactions were not appearing in new reports (General Ledger, Income Statement, Transaction List). The team quickly applied a fix and this should now be resolved, refresh your reports to see updated data.
Critical February 10, 2026 Register and Reports are not loading 1h 54m Accounting, Reports
Started Feb 10, 2026, 12:01 AM UTC· resolved Feb 10, 2026, 01:55 AM UTC
- investigating Feb 10, 2026, 12:01 AM UTC
We are currently investigating an issue where some users are not able to see the Register transactions or reports on the main reports page. We are continuing to investigate this issue.
- monitoring Feb 10, 2026, 12:13 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 10, 2026, 01:55 AM UTC
This incident has been resolved.
Critical February 3, 2026 Register Page Down 7h 15m Reports
Started Feb 03, 2026, 08:47 PM UTC· resolved Feb 04, 2026, 04:02 AM UTC
- investigating Feb 03, 2026, 08:47 PM UTC
We are currently investigating an issue where the Register page is down. The engineering team are investigating the issue.
- investigating Feb 03, 2026, 08:59 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 03, 2026, 09:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 04, 2026, 04:02 AM UTC
This incident has been resolved.
Major February 2, 2026 Register: Unable to void transactions 6h 34m Accounting
Started Feb 02, 2026, 04:51 PM UTC· resolved Feb 02, 2026, 11:26 PM UTC
- investigating Feb 02, 2026, 04:51 PM UTC
We have discovered an issue preventing users from voiding transactions in the Register. The team is actively preparing a fix.
- identified Feb 02, 2026, 04:57 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 02, 2026, 06:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 02, 2026, 11:26 PM UTC
This incident has been resolved.
Major January 28, 2026 Donation Widgets are not loading 5h 40m Payment Processing
Started Jan 28, 2026, 05:09 PM UTC· resolved Jan 28, 2026, 10:50 PM UTC
- investigating Jan 28, 2026, 05:09 PM UTC
We are currently investigating this issue.
- identified Jan 28, 2026, 05:10 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 28, 2026, 06:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 28, 2026, 10:50 PM UTC
This incident has been resolved.
Major January 27, 2026 Donation forms & widgets are not loading 3h 49m Payment Processing
Started Jan 27, 2026, 04:33 PM UTC· resolved Jan 27, 2026, 08:22 PM UTC
- investigating Jan 27, 2026, 04:33 PM UTC
Donation Forms & Widgets are currently not loading for users.
- investigating Jan 27, 2026, 04:35 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 27, 2026, 04:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 27, 2026, 08:22 PM UTC
This incident has been resolved.
Notice January 23, 2026 Reports were not loading –
Started Jan 23, 2026, 05:23 PM UTC· resolved Jan 23, 2026, 05:23 PM UTC
- resolved Jan 23, 2026, 05:24 PM UTC
Users had issue seeing data from reports when loading the pages.
Critical January 20, 2026 Payment processing is down 5h 22m Payment Processing
Started Jan 20, 2026, 06:05 PM UTC· resolved Jan 20, 2026, 11:27 PM UTC
- investigating Jan 20, 2026, 06:05 PM UTC
We are currently investigating this issue.
- monitoring Jan 20, 2026, 06:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 20, 2026, 11:27 PM UTC
This incident has been resolved.
Notice January 20, 2026 Register page is down 6h 5m Accounting
Started Jan 20, 2026, 05:23 PM UTC· resolved Jan 20, 2026, 11:29 PM UTC
- monitoring Jan 20, 2026, 05:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 20, 2026, 11:29 PM UTC
This incident has been resolved.
Major January 8, 2026 Register page is Unavailable 1d 2h Accounting
Started Jan 08, 2026, 06:51 PM UTC· resolved Jan 09, 2026, 09:10 PM UTC
- investigating Jan 08, 2026, 06:51 PM UTC
We're currently investigating an issue that is preventing use of the accounting register. Users may encounter page not loading or transactions not showing when attempting to utilize this feature.
- monitoring Jan 09, 2026, 12:01 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 09, 2026, 09:10 PM UTC
This incident has been resolved.
Critical January 6, 2026 Register is not showing transactions 1d 2h Accounting
Started Jan 06, 2026, 05:10 PM UTC· resolved Jan 07, 2026, 08:02 PM UTC
- investigating Jan 06, 2026, 05:10 PM UTC
We're currently investigating an issue that is preventing use of Register. Users may encounter transactions not showing when attempting to load the page.
- monitoring Jan 06, 2026, 05:27 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 06, 2026, 06:05 PM UTC
Customers may still experience intermittent issues when loading the page and viewing transactions.
- investigating Jan 06, 2026, 07:16 PM UTC
We are currently investigating this issue.
- investigating Jan 06, 2026, 07:18 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 06, 2026, 10:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 07, 2026, 08:02 PM UTC
This incident has been resolved.
Critical October 20, 2025 Degraded Performance across Aplos 7h 56m Full System
Started Oct 20, 2025, 03:14 PM UTC· resolved Oct 20, 2025, 11:11 PM UTC
- investigating Oct 20, 2025, 03:14 PM UTC
Because of an ongoing global AWS outage Aplos is currently experiencing a performance degradation, leading to intermittent slow loading times throughout the application. We are currently conducting an investigation into it.
- investigating Oct 20, 2025, 03:32 PM UTC
We are continuing to investigate this issue.
- resolved Oct 20, 2025, 11:11 PM UTC
This incident has been resolved.
Notice September 30, 2025 Can not create new organizations or users 5h 26m
Started Sep 30, 2025, 06:01 PM UTC· resolved Sep 30, 2025, 11:28 PM UTC
- investigating Sep 30, 2025, 06:01 PM UTC
We are currently investigating an issue that prevents new users or organizations from being created.
- monitoring Sep 30, 2025, 06:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 30, 2025, 11:28 PM UTC
This incident has been resolved.
Major September 24, 2025 Non-Revampted reports are not not downloading in some formats 7h 44m Reports
Started Sep 24, 2025, 03:45 PM UTC· resolved Sep 24, 2025, 11:30 PM UTC
- investigating Sep 24, 2025, 03:45 PM UTC
Currently any non revamped reports (other then general ledger or income statement) are not downloading exports other then pdf format
- monitoring Sep 24, 2025, 04:59 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 24, 2025, 04:59 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 24, 2025, 11:30 PM UTC
This incident has been resolved.
Notice September 23, 2025 Full system Unavailable –
Started Sep 23, 2025, 05:00 PM UTC· resolved Sep 23, 2025, 05:00 PM UTC
- resolved Sep 23, 2025, 05:35 PM UTC
From ~10:18 am PT until 10:31 am PT Aplos was unavailable to customers.
Major September 23, 2025 Register is Unavailable 8h 39m Accounting
Started Sep 23, 2025, 03:04 PM UTC· resolved Sep 23, 2025, 11:43 PM UTC
- investigating Sep 23, 2025, 03:04 PM UTC
We're currently investigating an issue that is preventing use of the Resister. Users may encounter [error details] when attempting to utilize this feature.
- monitoring Sep 23, 2025, 03:18 PM UTC
We have deployed a fix and will continue to monitor the page
- resolved Sep 23, 2025, 11:43 PM UTC
This incident has been resolved.