Apicbase Outage History
Apicbase is up right nowPingoru has recorded 37 incidents for Apicbase: 7 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 4 of 720 (1%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 5 of 510 (1%) |
Incidents, newest first
Minor October 19, 2026 Delayed POS sales data and report exports 4h 55m POS, Background Tasks
Started Oct 19, 2026, 08:09 AM UTC· resolved Oct 19, 2026, 01:05 PM UTC
- identified Oct 19, 2026, 08:09 AM UTC
We are aware that this morning's automatic import of POS sales data has not yet completed. As a result, sales from Saturday 18 October onwards may be missing or incomplete in Apicbase sales dashboards and reports. Our engineering team has identified the cause, and processing resumed. We are now working through the backlog and re-running the sales import for all locations. No sales data has been lost. Your POS still holds all transactions, and they will appear in Apicbase automatically once the import completes. You don't need to do anything, and we recommend not re-running exports for now, as repeated requests can slow down recovery.
- monitoring Oct 19, 2026, 09:11 AM UTC
The pending tasks are being processed; we are monitoring the results.
- monitoring Oct 19, 2026, 12:14 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 19, 2026, 01:05 PM UTC
This incident has been resolved.
Minor July 27, 2026 Elevated Error Rates 55m Apicbase Application, Apicbase API
Started Jul 27, 2026, 07:52 PM UTC· resolved Jul 27, 2026, 08:47 PM UTC
- investigating Jul 27, 2026, 07:52 PM UTC
We're currently investigating elevated error rates affecting our API and login page. Some users may experience errors or delays when signing in or making API requests. Our team is actively looking into the issue and working to restore full service as quickly as possible. We apologize for any inconvenience and appreciate your patience.
- monitoring Jul 27, 2026, 08:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 27, 2026, 08:47 PM UTC
This incident has been resolved.
Minor June 1, 2026 Degraded performance: slow requests and export/import delays 4h 4m Apicbase Application, Apicbase API, Background Tasks
Started Jun 01, 2026, 10:17 AM UTC· resolved Jun 01, 2026, 02:21 PM UTC
- investigating Jun 01, 2026, 10:17 AM UTC
We're currently experiencing two performance issues: Slow requests — response times across the platform are slower than usual. Requests are completing but may take longer than normal. Export/import delays — jobs in the export/import queue are taking longer than usual to process. No data is lost; queued items will be processed once throughput returns to normal.
- identified Jun 01, 2026, 10:53 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 01, 2026, 01:31 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 01, 2026, 02:07 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 01, 2026, 02:21 PM UTC
This incident has been resolved.
Major February 24, 2026 Ordering Failure – Bidfood NL 28m Suppliers
Started Feb 24, 2026, 03:56 PM UTC· resolved Feb 24, 2026, 04:24 PM UTC
- identified Feb 24, 2026, 03:56 PM UTC
We are currently experiencing an issue where ordering with Bidfood NL is failing. The issue has been identified on the supplier’s side. Orders cannot be successfully submitted at this time. Our team is in direct contact with Bidfood NL and working closely with them to restore ordering as quickly as possible.
- resolved Feb 24, 2026, 04:24 PM UTC
This incident has been resolved.
Minor January 6, 2026 Dashboard performance issues 1h 6m Dashboards
Started Jan 06, 2026, 03:23 PM UTC· resolved Jan 06, 2026, 04:30 PM UTC
- identified Jan 06, 2026, 03:23 PM UTC
Some customers may experience slow loading times or errors on dashboards. This is caused by increased database load at our dashboard provider. The provider is currently investigating the underlying cause and working toward mitigation. We are closely monitoring the incident and will share further updates as progress is made.
- monitoring Jan 06, 2026, 03:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 06, 2026, 04:30 PM UTC
This incident has been resolved.
Notice December 5, 2025 Global issues with Internet Services 21m Apicbase Application, Dashboards
Started Dec 05, 2025, 08:56 AM UTC· resolved Dec 05, 2025, 09:18 AM UTC
- investigating Dec 05, 2025, 08:56 AM UTC
There is a global outage of some core service providers (e.g. Cloudflare) for internet services. This is impacting almost all SaaS services on the internet including Apicbase. Many components are affected.
- resolved Dec 05, 2025, 09:18 AM UTC
Cloudflare seems to be operational again. All Apicbase functionalities are operational again. Our Infrastructure team will investigate ways to limit exposure to such global incidents in the future.
Minor November 18, 2025 Cloudflare CDN Incident 1h 57m Apicbase Application, Dashboards
Started Nov 18, 2025, 02:17 PM UTC· resolved Nov 18, 2025, 04:14 PM UTC
- monitoring Nov 18, 2025, 02:17 PM UTC
We are experiencing issues with JavaScript assets failing to load due to an ongoing Cloudflare CDN incident. Some platform functionality may be affected. Cloudflare is actively working on restoration. We are monitoring the situation and will provide updates as they become available.
- monitoring Nov 18, 2025, 02:52 PM UTC
The issue appears to be resolved. We are continuing to monitor the situation to ensure stability. If you still experience any issues, please try the following: • Refreshing your browser • Clearing your browser cache • Contacting support if the problem persists We will update this page if any further issues arise.
- monitoring Nov 18, 2025, 02:53 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 18, 2025, 04:14 PM UTC
This incident has been resolved.
Minor October 9, 2025 Issue loading dashboards 1h 11m Dashboards
Started Oct 09, 2025, 11:46 AM UTC· resolved Oct 09, 2025, 12:58 PM UTC
- investigating Oct 09, 2025, 11:46 AM UTC
We are currently investigating a problem with embedded dashboards not loading for customers. As it seems to affect all dashboards this means all dashboards in the Insights Hub but also locally embedded one's throughout the software. First analysis seems to suggest the issue is not on the Apicbase side but with our service provider powering the dashboards. Our teams are in close contact and actively trying to identify the issue.
- identified Oct 09, 2025, 11:51 AM UTC
We have identified that the issue is not at the Apicbase side but indeed at our service provider. This means our teams cannot actively resolve the issue but we are in close contact with our service provider to get the dasboards up and running again as soon as possible.
- monitoring Oct 09, 2025, 12:26 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 09, 2025, 12:33 PM UTC
The issue has been resolved at our service provider and dashboards are back. We are monitoring the situation closely.
- resolved Oct 09, 2025, 12:58 PM UTC
This incident has been resolved.
Minor September 27, 2025 Issues when placing orders 3h 15m Apicbase Application
Started Sep 27, 2025, 08:46 AM UTC· resolved Sep 27, 2025, 12:01 PM UTC
- investigating Sep 27, 2025, 08:46 AM UTC
Some customers are experiencing issues when placing orders. Our teams are aware of the issue and are investigating. First investigations indicate it is browser/cache related so we suggest trying in another browser.
- monitoring Sep 27, 2025, 09:06 AM UTC
Our team deployed a fix that should resolve the issue. We keep monitoring. If issues persist please try cleaning your browser cache even if you tried it before. Also switching browser should resolve the issue.
- monitoring Sep 27, 2025, 09:51 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 27, 2025, 12:01 PM UTC
We are marking this incident as closed.
Major March 26, 2025 Availability Issues at Apicbase 1h 28m Apicbase Application
Started Mar 26, 2025, 09:40 AM UTC· resolved Mar 26, 2025, 11:08 AM UTC
- investigating Mar 26, 2025, 09:40 AM UTC
Our teams are aware that some customers are facing issues loading certain pages. We are aware of the source of the problem and are looking into ways to resolve the issues as soon as possible.
- identified Mar 26, 2025, 09:43 AM UTC
We have identified the issue to the auto-scaling of our database systems. We have taken temporary measures to reroute database load in order to have all operations functional but users might experience degraded performance (slower loading times). Meanwhile our teams are working on a more permanent solution.
- monitoring Mar 26, 2025, 10:08 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 26, 2025, 11:08 AM UTC
This incident has been resolved.