Apicbase experienced a minor incident on October 19, 2026 affecting POS and Background Tasks, lasting 4h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 19, 2026, 08:09 AM UTC
We are aware that this morning's automatic import of POS sales data has not yet completed. As a result, sales from Saturday 18 October onwards may be missing or incomplete in Apicbase sales dashboards and reports. Our engineering team has identified the cause, and processing resumed. We are now working through the backlog and re-running the sales import for all locations. No sales data has been lost. Your POS still holds all transactions, and they will appear in Apicbase automatically once the import completes. You don't need to do anything, and we recommend not re-running exports for now, as repeated requests can slow down recovery.
- monitoring Oct 19, 2026, 09:11 AM UTC
The pending tasks are being processed; we are monitoring the results.
- monitoring Oct 19, 2026, 12:14 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 19, 2026, 01:05 PM UTC
This incident has been resolved.