Apicbase Outage History

Apicbase had 11 outages in the last 2 years totaling 16h 14m of downtime — averaging 0.5 incidents per month.

There were 11 Apicbase outages since August 13, 2024 totaling 16h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.apicbase.com

Minor July 27, 2026

Elevated Error Rates

Detected by Pingoru: Jul 27, 2026, 07:52 PM UTC
Resolved: Jul 27, 2026, 08:47 PM UTC
Duration: 55m

Affected: Apicbase ApplicationApicbase API

Timeline · 3 updates

investigating Jul 27, 2026, 07:52 PM UTC

We're currently investigating elevated error rates affecting our API and login page. Some users may experience errors or delays when signing in or making API requests. Our team is actively looking into the issue and working to restore full service as quickly as possible. We apologize for any inconvenience and appreciate your patience.
monitoring Jul 27, 2026, 08:20 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 27, 2026, 08:47 PM UTC

This incident has been resolved.

Read the full incident report →

Minor June 1, 2026

Degraded performance: slow requests and export/import delays

Detected by Pingoru: Jun 01, 2026, 10:17 AM UTC
Resolved: Jun 01, 2026, 02:21 PM UTC
Duration: 4h 4m

Affected: Apicbase ApplicationApicbase APIBackground Tasks

Timeline · 5 updates

investigating Jun 01, 2026, 10:17 AM UTC

We're currently experiencing two performance issues: Slow requests — response times across the platform are slower than usual. Requests are completing but may take longer than normal. Export/import delays — jobs in the export/import queue are taking longer than usual to process. No data is lost; queued items will be processed once throughput returns to normal.
identified Jun 01, 2026, 10:53 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Jun 01, 2026, 01:31 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Jun 01, 2026, 02:07 PM UTC

We are continuing to monitor for any further issues.
resolved Jun 01, 2026, 02:21 PM UTC

This incident has been resolved.

Read the full incident report →

Major February 24, 2026

Ordering Failure – Bidfood NL

Detected by Pingoru: Feb 24, 2026, 03:56 PM UTC
Resolved: Feb 24, 2026, 04:24 PM UTC
Duration: 28m

Affected: Suppliers

Timeline · 2 updates

identified Feb 24, 2026, 03:56 PM UTC

We are currently experiencing an issue where ordering with Bidfood NL is failing. The issue has been identified on the supplier’s side. Orders cannot be successfully submitted at this time. Our team is in direct contact with Bidfood NL and working closely with them to restore ordering as quickly as possible.
resolved Feb 24, 2026, 04:24 PM UTC

This incident has been resolved.

Read the full incident report →

Minor January 6, 2026

Dashboard performance issues

Detected by Pingoru: Jan 06, 2026, 03:23 PM UTC
Resolved: Jan 06, 2026, 04:30 PM UTC
Duration: 1h 6m

Affected: Dashboards

Timeline · 3 updates

identified Jan 06, 2026, 03:23 PM UTC

Some customers may experience slow loading times or errors on dashboards. This is caused by increased database load at our dashboard provider. The provider is currently investigating the underlying cause and working toward mitigation. We are closely monitoring the incident and will share further updates as progress is made.
monitoring Jan 06, 2026, 03:53 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jan 06, 2026, 04:30 PM UTC

This incident has been resolved.

Read the full incident report →

Notice December 5, 2025

Global issues with Internet Services

Detected by Pingoru: Dec 05, 2025, 08:56 AM UTC
Resolved: Dec 05, 2025, 09:18 AM UTC
Duration: 21m

Affected: Apicbase ApplicationDashboards

Timeline · 2 updates

investigating Dec 05, 2025, 08:56 AM UTC

There is a global outage of some core service providers (e.g. Cloudflare) for internet services. This is impacting almost all SaaS services on the internet including Apicbase. Many components are affected.
resolved Dec 05, 2025, 09:18 AM UTC

Cloudflare seems to be operational again. All Apicbase functionalities are operational again. Our Infrastructure team will investigate ways to limit exposure to such global incidents in the future.

Read the full incident report →

Minor November 18, 2025

Cloudflare CDN Incident

Detected by Pingoru: Nov 18, 2025, 02:17 PM UTC
Resolved: Nov 18, 2025, 04:14 PM UTC
Duration: 1h 57m

Affected: Apicbase ApplicationDashboards

Timeline · 4 updates

monitoring Nov 18, 2025, 02:17 PM UTC

We are experiencing issues with JavaScript assets failing to load due to an ongoing Cloudflare CDN incident. Some platform functionality may be affected. Cloudflare is actively working on restoration. We are monitoring the situation and will provide updates as they become available.
monitoring Nov 18, 2025, 02:52 PM UTC

The issue appears to be resolved. We are continuing to monitor the situation to ensure stability. If you still experience any issues, please try the following: • Refreshing your browser • Clearing your browser cache • Contacting support if the problem persists We will update this page if any further issues arise.
monitoring Nov 18, 2025, 02:53 PM UTC

We are continuing to monitor for any further issues.
resolved Nov 18, 2025, 04:14 PM UTC

This incident has been resolved.

Read the full incident report →

Minor October 9, 2025

Issue loading dashboards

Detected by Pingoru: Oct 09, 2025, 11:46 AM UTC
Resolved: Oct 09, 2025, 12:58 PM UTC
Duration: 1h 11m

Affected: Dashboards

Timeline · 5 updates

investigating Oct 09, 2025, 11:46 AM UTC

We are currently investigating a problem with embedded dashboards not loading for customers. As it seems to affect all dashboards this means all dashboards in the Insights Hub but also locally embedded one's throughout the software. First analysis seems to suggest the issue is not on the Apicbase side but with our service provider powering the dashboards. Our teams are in close contact and actively trying to identify the issue.
identified Oct 09, 2025, 11:51 AM UTC

We have identified that the issue is not at the Apicbase side but indeed at our service provider. This means our teams cannot actively resolve the issue but we are in close contact with our service provider to get the dasboards up and running again as soon as possible.
monitoring Oct 09, 2025, 12:26 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Oct 09, 2025, 12:33 PM UTC

The issue has been resolved at our service provider and dashboards are back. We are monitoring the situation closely.
resolved Oct 09, 2025, 12:58 PM UTC

This incident has been resolved.

Read the full incident report →

Minor September 27, 2025

Issues when placing orders

Detected by Pingoru: Sep 27, 2025, 08:46 AM UTC
Resolved: Sep 27, 2025, 12:01 PM UTC
Duration: 3h 15m

Affected: Apicbase Application

Timeline · 4 updates

investigating Sep 27, 2025, 08:46 AM UTC

Some customers are experiencing issues when placing orders. Our teams are aware of the issue and are investigating. First investigations indicate it is browser/cache related so we suggest trying in another browser.
monitoring Sep 27, 2025, 09:06 AM UTC

Our team deployed a fix that should resolve the issue. We keep monitoring. If issues persist please try cleaning your browser cache even if you tried it before. Also switching browser should resolve the issue.
monitoring Sep 27, 2025, 09:51 AM UTC

We are continuing to monitor for any further issues.
resolved Sep 27, 2025, 12:01 PM UTC

We are marking this incident as closed.

Read the full incident report →

Major March 26, 2025

Availability Issues at Apicbase

Detected by Pingoru: Mar 26, 2025, 09:40 AM UTC
Resolved: Mar 26, 2025, 11:08 AM UTC
Duration: 1h 28m

Affected: Apicbase Application

Timeline · 4 updates

investigating Mar 26, 2025, 09:40 AM UTC

Our teams are aware that some customers are facing issues loading certain pages. We are aware of the source of the problem and are looking into ways to resolve the issues as soon as possible.
identified Mar 26, 2025, 09:43 AM UTC

We have identified the issue to the auto-scaling of our database systems. We have taken temporary measures to reroute database load in order to have all operations functional but users might experience degraded performance (slower loading times). Meanwhile our teams are working on a more permanent solution.
monitoring Mar 26, 2025, 10:08 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 26, 2025, 11:08 AM UTC

This incident has been resolved.

Read the full incident report →

Minor October 4, 2024

Issues logging in with Single Sign On

Detected by Pingoru: Oct 04, 2024, 07:21 AM UTC
Resolved: Oct 04, 2024, 08:04 AM UTC
Duration: 43m

Affected: Apicbase Application

Timeline · 4 updates

investigating Oct 04, 2024, 07:21 AM UTC

We are currently investigating an issue where some users are experiencing issues logging in with Single Sign On. While we investigate the issue a workaround is to disable Single Sign On for your account(s). You can also reach out to [email protected] if you need assistance from us.
identified Oct 04, 2024, 07:23 AM UTC

Our team has identified the issue and is actively working on a solution.
monitoring Oct 04, 2024, 07:35 AM UTC

We have issued a fix for the issue and users should be able to login using Single Sign On again. Our teams are monitoring the situation.
resolved Oct 04, 2024, 08:04 AM UTC

We are closing this issue and marking it as resolved.

Read the full incident report →

Major August 13, 2024

Insights Hub dashboards query failed

Detected by Pingoru: Aug 13, 2024, 02:23 PM UTC
Resolved: Aug 13, 2024, 03:04 PM UTC
Duration: 41m

Affected: Dashboards

Timeline · 3 updates

identified Aug 13, 2024, 02:23 PM UTC

We are currently experiencing issues with our Dashboards. Our team is actively working to solve the issue.
monitoring Aug 13, 2024, 02:40 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 13, 2024, 03:04 PM UTC

This incident has been resolved.

Read the full incident report →