Apicbase Outage History

We are aware that this morning's automatic import of POS sales data has not yet completed. As a result, sales from Saturday 18 October onwards may be missing or incomplete in Apicbase sales dashboards and reports. Our engineering team has identified the cause, and processing resumed. We are now working through the backlog and re-running the sales import for all locations. No sales data has been lost. Your POS still holds all transactions, and they will appear in Apicbase automatically once the import completes. You don't need to do anything, and we recommend not re-running exports for now, as repeated requests can slow down recovery.

The issue has been identified and a fix is being implemented.

We are currently experiencing an issue where ordering with Bidfood NL is failing. The issue has been identified on the supplier’s side. Orders cannot be successfully submitted at this time. Our team is in direct contact with Bidfood NL and working closely with them to restore ordering as quickly as possible.

Some customers may experience slow loading times or errors on dashboards. This is caused by increased database load at our dashboard provider. The provider is currently investigating the underlying cause and working toward mitigation. We are closely monitoring the incident and will share further updates as progress is made.

We have identified that the issue is not at the Apicbase side but indeed at our service provider. This means our teams cannot actively resolve the issue but we are in close contact with our service provider to get the dasboards up and running again as soon as possible.

We have identified the issue to the auto-scaling of our database systems. We have taken temporary measures to reroute database load in order to have all operations functional but users might experience degraded performance (slower loading times). Meanwhile our teams are working on a more permanent solution.