Apicbase Outage History

We're currently experiencing two performance issues: Slow requests — response times across the platform are slower than usual. Requests are completing but may take longer than normal. Export/import delays — jobs in the export/import queue are taking longer than usual to process. No data is lost; queued items will be processed once throughput returns to normal.

There is a global outage of some core service providers (e.g. Cloudflare) for internet services. This is impacting almost all SaaS services on the internet including Apicbase. Many components are affected.

We are currently investigating a problem with embedded dashboards not loading for customers. As it seems to affect all dashboards this means all dashboards in the Insights Hub but also locally embedded one's throughout the software. First analysis seems to suggest the issue is not on the Apicbase side but with our service provider powering the dashboards. Our teams are in close contact and actively trying to identify the issue.

Some customers are experiencing issues when placing orders. Our teams are aware of the issue and are investigating. First investigations indicate it is browser/cache related so we suggest trying in another browser.

Our teams are aware that some customers are facing issues loading certain pages. We are aware of the source of the problem and are looking into ways to resolve the issues as soon as possible.

We are currently investigating an issue where some users are experiencing issues logging in with Single Sign On. While we investigate the issue a workaround is to disable Single Sign On for your account(s). You can also reach out to [email protected] if you need assistance from us.