Anthology incident

Financial Aid Shared Services Down for Student

Critical Resolved View vendor source →

Anthology experienced a critical incident on August 25, 2025 affecting Anthology Student, lasting 21h 30m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2025, 05:43 PM UTC
Resolved
Aug 26, 2025, 03:13 PM UTC
Duration
21h 30m
Detected by Pingoru
Aug 25, 2025, 05:43 PM UTC

Affected components

Anthology Student

Update timeline

  1. investigating Aug 25, 2025, 05:43 PM UTC

    We are currently investigating reports of access issues with the Financial Aid Shared Service down. Our team is actively working to identify the root cause and implement a resolution. We will provide updates as more information becomes available.

  2. investigating Aug 25, 2025, 06:18 PM UTC

    We are actively working on a fix. We'll share another update within the next 30 minutes or sooner.

  3. identified Aug 25, 2025, 06:52 PM UTC

    A fix has been applied, and some users may begin to see recovery. We are actively monitoring the situation and will provide more updates within the next 30 minutes.

  4. monitoring Aug 25, 2025, 06:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 26, 2025, 03:13 PM UTC

    This incident has been resolved.