Ansarada incident

Dataroom service degraded

Major Resolved View vendor source →

Ansarada experienced a major incident on December 2, 2025 affecting Documents, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2025, 11:15 PM UTC
Resolved
Dec 03, 2025, 01:23 AM UTC
Duration
2h 7m
Detected by Pingoru
Dec 02, 2025, 11:15 PM UTC

Affected components

Documents

Update timeline

  1. investigating Dec 02, 2025, 11:15 PM UTC

    The Dataroom service is currently experiencing issues and we are working to identify and resolve the issues. We will provide an update here in 15 minutes.

  2. investigating Dec 02, 2025, 11:17 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 02, 2025, 11:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Dec 03, 2025, 12:18 AM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Dec 03, 2025, 12:49 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Dec 03, 2025, 01:23 AM UTC

    This incident has been resolved.