Data collectors / Detection Issues

Update timeline

1. investigating Apr 04, 2026, 08:00 AM UTC

   Snowflake Streams have encountered difficulties in retrieving data samples over the last few hours. This issue is not localized to a single region but is impacting all of our clusters across different geographical areas. Our team is actively conducting a thorough investigation to identify the root cause of this disruption and to implement a resolution as quickly as possible

2. investigating Apr 04, 2026, 03:02 PM UTC

   [CRUCIAL UPDATE] The following Data Collectors are currently affected and are not retreiving any samples: - Snowflake - S3 - Kinesis We are continuing to investigate the issue.

3. investigating Apr 04, 2026, 09:32 PM UTC

   All data collectors are currently not working. We are working on restoring them.

4. investigating Apr 06, 2026, 08:18 AM UTC

   We are experiencing issues in collecting data, and detecting and dispatching anomaly type alerts

5. investigating Apr 11, 2026, 06:21 AM UTC

   Starting 7:00 AM UTC. Expected downtime for Frankfurt Customers: ~3 hours

6. investigating Apr 11, 2026, 10:33 AM UTC

   Maintenance in Frankfurt Cluster is completed. Alerts are functional again, Data Collectors are still offline.

7. investigating Apr 11, 2026, 10:36 AM UTC

   Starting 11:00 AM UTC. Expected downtime for US Customers: ~3 hours

8. investigating Apr 11, 2026, 03:43 PM UTC

   Maintenance in US Cluster is completed. Alerts are functional again, Data Collectors are still offline

9. resolved Apr 14, 2026, 09:16 AM UTC

   This incident had been resolved