AnewHealth Outage History

AnewHealth is up right now

AnewHealth had 6 outages in the last 2 years totaling 22h 34m of downtime — averaging 0.2 incidents per month.

There were 6 AnewHealth outages since September 5, 2024 totaling 22h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.anewhealthrx.com

Notice July 23, 2026

MedWise Performance Issues

Detected by Pingoru
Jul 23, 2026, 05:35 PM UTC
Resolved
Jul 23, 2026, 07:11 PM UTC
Duration
1h 35m
Affected: MCS - MedWise Clinical SolutionsMCP - MedWise Clinical Platform
Timeline · 2 updates
  1. identified Jul 23, 2026, 05:35 PM UTC

    We are aware of an issue that is currently affecting MedWise caused by a vendor. At this time users can't create new documents. The vendor is diligently working to resolve this as quickly as possible. We apologize for any inconvenience this is causing and will provide an update as soon as we know more information. For other or urgent concerns, please contact your dedicated liaison.

  2. resolved Jul 23, 2026, 07:11 PM UTC

    As of 2:53 PM ET on July 23, MedWise is operational. We apologize for the inconvenience you may have experienced and appreciate your patience as we investigated and resolved the outage. Should you have accessibility issues or questions, please contact your dedicated liaison.

Read the full incident report →

Critical February 27, 2026

EireneRX Performance Issues

Detected by Pingoru
Feb 27, 2026, 05:55 PM UTC
Resolved
Feb 27, 2026, 06:09 PM UTC
Duration
13m
Affected: EireneRx (Carekinesis)
Timeline · 3 updates
  1. investigating Feb 27, 2026, 05:55 PM UTC

    EireneRx Users, As of February 27th, at 12:45 PM ET, the EireneRx system is temporarily unavailable. The EireneRx team is investigating the issue and working to restore services as quickly as possible. Should you have an urgent medication order during this time, please call the Clinical Contact Center at 1-888-974-2763 option 1. We apologize for the inconvenience and will send you update messages as new information is available.

  2. monitoring Feb 27, 2026, 05:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 27, 2026, 06:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025

AWS Cloud Outage Impacting MedWise

Detected by Pingoru
Oct 20, 2025, 06:06 PM UTC
Resolved
Oct 21, 2025, 01:28 PM UTC
Duration
19h 21m
Affected: MCS - MedWise Clinical SolutionsMCP - MedWise Clinical Platform
Timeline · 6 updates
  1. monitoring Oct 20, 2025, 06:06 PM UTC

    There is currently an outage with our AWS cloud provider. All applications hosted in AWS that includes but is not limited to. -EireneRx -EOM -EireneRx Reporting -Medwise We are actively monitoring the situation and are in touch with AWS account team who are providing updates when new statuses are received.

  2. monitoring Oct 20, 2025, 06:44 PM UTC

    AWS continues to monitor the results of their mitigation efforts and are seeing positive results. We will continue providing updates as they are received.

  3. monitoring Oct 20, 2025, 08:09 PM UTC

    Teams are seeing some application processing improvements, but services still remain unstable at this time.

  4. monitoring Oct 20, 2025, 09:21 PM UTC

    AWS is making progress in restoring service, but please be aware that until they confirm all services are fully restored, you may still experience intermittent performance issues throughout the evening. We will continue to monitor their status activity and provide updates as new information is received.

  5. monitoring Oct 21, 2025, 01:06 AM UTC

    Monitoring - AWS has updated their service health dashboard stating the issue is now resolved. We will continue to closely monitor our services throughout the morning. A final communication will be sent, once all of our systems have been verified.

  6. resolved Oct 21, 2025, 01:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 3, 2025

Medwise performance issues

Detected by Pingoru
Apr 03, 2025, 01:53 PM UTC
Resolved
Apr 03, 2025, 02:04 PM UTC
Duration
10m
Affected: MCS - MedWise Clinical Solutions
Timeline · 2 updates
  1. identified Apr 03, 2025, 01:53 PM UTC

    Our team continues to work diligently to resolve the issue that is currently affecting MedWise. We will provide the next update as more information becomes available. For other or urgent concerns, please contact your dedicated liaison.

  2. resolved Apr 03, 2025, 02:04 PM UTC

    As of 10:03 AM EDT on April 3rd, 2025, MedWise is operational. We apologize for the inconvenience you may have experienced and appreciate your patience as we investigated and resolved the outage. Should you have accessibility issues or questions, please contact your dedicated liaison.

Read the full incident report →

Notice November 5, 2024

Bookmark New AnewHealth URL

Detected by Pingoru
Nov 05, 2024, 06:35 PM UTC
Resolved
Nov 05, 2024, 06:35 PM UTC
Duration
—
Affected: MCS - MedWise Clinical SolutionsMCP - MedWise Clinical Platform
Timeline · 1 update
  1. resolved Nov 05, 2024, 06:35 PM UTC

    Tabula Rasa HealthCare is now AnewHealth. With this change, there is a new URL to access the MedWise Statuspage. Please bookmark this URL: https://status.anewhealthrx.com If you have any questions or trouble accessing the AnewHealth MedWise Statuspage, please customer support

Read the full incident report →

Critical September 5, 2024

Resolved - MedWise Performance Issues

Detected by Pingoru
Sep 05, 2024, 02:39 PM UTC
Resolved
Sep 05, 2024, 03:52 PM UTC
Duration
1h 13m
Affected: MCS - MedWise Clinical Solutions
Timeline · 4 updates
  1. identified Sep 05, 2024, 02:39 PM UTC

    We are aware of an issue that is currently affecting MedWise. Our team is diligently working to resolve this as quickly as possible. We apologize for any inconvenience this is causing and will provide an update as soon as we know more information on a timeline for resolution. For other or urgent concerns, please contact your dedicated liaison.

  2. identified Sep 05, 2024, 02:44 PM UTC

    The ETS Cloud team has identified the solution and are currently working on the fix. The expected time of recovery is approximately 11:30 AM ET. Once tested successfully, we will provide another update.

  3. identified Sep 05, 2024, 03:36 PM UTC

    The ETS Cloud team has implemented the solution. Although the site is now restored, the technical teams testing performance are experiencing slower performance navigating in the system. Once full functionality is fully restored, we will provide another update.

  4. resolved Sep 05, 2024, 03:52 PM UTC

    Technicians have tested and confirmed full functionality of the system is restored. Teams will continue to closely monitor service throughout the day. Resolved time 11:50 AM ET.

Read the full incident report →