AnewHealth Outage History
AnewHealth is up right nowPingoru has recorded 21 incidents for AnewHealth: 4 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 2 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 2 | 4 of 720 (1%) |
| October 2026 | 0 | 0 of 576 (0%) |
Incidents, newest first
Minor September 29, 2026 MedWise Performance Issues 3h 44m MCS - MedWise Clinical Solutions, MCP - MedWise Clinical Platform
Started Sep 29, 2026, 06:18 PM UTC· resolved Sep 29, 2026, 10:03 PM UTC
- identified Sep 29, 2026, 06:18 PM UTC
We are aware of an issue that is currently affecting MedWise. Our team is diligently working to resolve this as quickly as possible. We apologize for any inconvenience this is causing and will provide an update as soon as we know more information. For other or urgent concerns, please contact your dedicated liaison.
- identified Sep 29, 2026, 07:51 PM UTC
Our team continues to work diligently to resolve the issue that is currently affecting MedWise. We will provide the next update as more information becomes available. For other or urgent concerns, please contact your dedicated liaison.
- resolved Sep 29, 2026, 10:03 PM UTC
As of 6:00 PM on Sept 29, 2026, MedWise is operational. We apologize for the inconvenience you may have experienced and appreciate your patience as we investigated and resolved the outage. Should you have accessibility issues or questions, please contact your dedicated liaison.
Major September 4, 2026 CapstoneIQ outage 5s CapstoneIQ
Started Sep 04, 2026, 04:57 AM UTC· resolved Sep 04, 2026, 04:57 AM UTC
- investigating Sep 04, 2026, 04:57 AM UTC
Automated monitoring detected the service is unreachable. We are investigating.
- resolved Sep 04, 2026, 04:57 AM UTC
Automated monitoring confirms the service has recovered.
Critical February 27, 2026 EireneRX Performance Issues 13m EireneRx (Carekinesis)
Started Feb 27, 2026, 05:55 PM UTC· resolved Feb 27, 2026, 06:09 PM UTC
- investigating Feb 27, 2026, 05:55 PM UTC
EireneRx Users, As of February 27th, at 12:45 PM ET, the EireneRx system is temporarily unavailable. The EireneRx team is investigating the issue and working to restore services as quickly as possible. Should you have an urgent medication order during this time, please call the Clinical Contact Center at 1-888-974-2763 option 1. We apologize for the inconvenience and will send you update messages as new information is available.
- monitoring Feb 27, 2026, 05:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 27, 2026, 06:09 PM UTC
This incident has been resolved.
Major October 20, 2025 AWS Cloud Outage Impacting MedWise 19h 21m MCS - MedWise Clinical Solutions, MCP - MedWise Clinical Platform
Started Oct 20, 2025, 06:06 PM UTC· resolved Oct 21, 2025, 01:28 PM UTC
- monitoring Oct 20, 2025, 06:06 PM UTC
There is currently an outage with our AWS cloud provider. All applications hosted in AWS that includes but is not limited to. -EireneRx -EOM -EireneRx Reporting -Medwise We are actively monitoring the situation and are in touch with AWS account team who are providing updates when new statuses are received.
- monitoring Oct 20, 2025, 06:44 PM UTC
AWS continues to monitor the results of their mitigation efforts and are seeing positive results. We will continue providing updates as they are received.
- monitoring Oct 20, 2025, 08:09 PM UTC
Teams are seeing some application processing improvements, but services still remain unstable at this time.
- monitoring Oct 20, 2025, 09:21 PM UTC
AWS is making progress in restoring service, but please be aware that until they confirm all services are fully restored, you may still experience intermittent performance issues throughout the evening. We will continue to monitor their status activity and provide updates as new information is received.
- monitoring Oct 21, 2025, 01:06 AM UTC
Monitoring - AWS has updated their service health dashboard stating the issue is now resolved. We will continue to closely monitor our services throughout the morning. A final communication will be sent, once all of our systems have been verified.
- resolved Oct 21, 2025, 01:28 PM UTC
This incident has been resolved.
Minor April 3, 2025 Medwise performance issues 10m
Started Apr 03, 2025, 01:53 PM UTC· resolved Apr 03, 2025, 02:04 PM UTC
- identified Apr 03, 2025, 01:53 PM UTC
Our team continues to work diligently to resolve the issue that is currently affecting MedWise. We will provide the next update as more information becomes available. For other or urgent concerns, please contact your dedicated liaison.
- resolved Apr 03, 2025, 02:04 PM UTC
As of 10:03 AM EDT on April 3rd, 2025, MedWise is operational. We apologize for the inconvenience you may have experienced and appreciate your patience as we investigated and resolved the outage. Should you have accessibility issues or questions, please contact your dedicated liaison.
Notice November 5, 2024 Bookmark New AnewHealth URL – MCP - MedWise Clinical Platform
Started Nov 05, 2024, 06:35 PM UTC· resolved Nov 05, 2024, 06:35 PM UTC
- resolved Nov 05, 2024, 06:35 PM UTC
Tabula Rasa HealthCare is now AnewHealth. With this change, there is a new URL to access the MedWise Statuspage. Please bookmark this URL: https://status.anewhealthrx.com If you have any questions or trouble accessing the AnewHealth MedWise Statuspage, please customer support