Session Replay capturing more sessions than configured

Update timeline

1. identified Nov 05, 2026, 02:56 PM UTC

   We’ve identified an issue affecting Session Replay for some web projects. Since October 28, 2026, some projects may be capturing more sessions than their configured sample rate or targeting conditions allow, which can increase Session Replay usage. Our engineering team has identified the cause and is working on a fix. We’ll provide an update as soon as possible, and we’re reviewing the impact on Session Replay usage for affected customers.

2. monitoring Nov 05, 2026, 03:15 PM UTC

   We've deployed a fix for the issue causing some web projects to capture more Session Replay sessions than their configured sample rate or targeting conditions allow. New sessions should now be captured according to your settings. We're monitoring closely and will provide another update once we've confirmed the issue is fully resolved.

3. resolved Nov 05, 2026, 03:24 PM UTC

   We've now confirmed that the fix is fully resolved. Session Replay is now capturing sessions according to each project's configured sample rate and targeting conditions. We apologize for any impact this may have caused and thank you for your patience while we investigated.