Amplify experienced a minor incident on September 5, 2025 affecting Customer Support, lasting 2d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 05, 2025, 08:41 PM UTC
Our phone provider is currently reporting degraded performance with several of their applications. As a result, our phone support may experience intermittent connectivity issues. We are monitoring the status page of our phone provider for updates and will relay those updates here. In the meantime, you can contact with us via Chat by logging into your account or by Web Form (service.amplify.com/s/support). We appreciate your patience and hope this issue is resolved soon!
- monitoring Sep 05, 2025, 10:10 PM UTC
Our phone service provider has implemented a fix and is monitoring the results. We have made numerous successful test calls to our system from our side.
- resolved Sep 08, 2025, 01:09 AM UTC
This incident has been resolved.