Amazon Marketplace Web Service incident
Amazon Connect — Tokyo: [RESOLVED] Increased Error Rates
Resolved after 1 day, affecting Amazon Connect — Tokyo, on August 21, 2026.
Between 4:58 PM and 6:34 PM PDT, we experienced increased delays affecting real-time metrics for Amazon Connect in the AP-NORTHEAST-1 Region, resulting in missing or stale data. During this time, customers may have experienced missing data within analytics reports, and may have observed issues if accessing realtime metrics within contact Flows, such as checking agent staffing. We identified the root cause to be an issue with the subsystem responsible for metric event delivery. We started applying the mitigations at 6:13 PM and mitigated the issue by 6:34 PM. The issue has been resolved and the service is operating normally.
Affected components
Update timeline
- monitoring Aug 21, 2026, 02:02 AM UTC
We are experiencing increased error rates affecting real-time metrics in the AP-NORTHEAST-1 Region. Customers may experience missing or delayed real-time metric data.
- monitoring Aug 21, 2026, 02:40 AM UTC
Between 4:58 PM and 6:34 PM PDT, we experienced increased delays affecting real-time metrics for Amazon Connect in the AP-NORTHEAST-1 Region, resulting in missing or stale data. During this time, customers may have experienced missing data within analytics reports, and may have observed issues if accessing realtime metrics within contact Flows, such as checking agent staffing. We identified the root cause to be an issue with the subsystem responsible for metric event delivery. We started applying the mitigations at 6:13 PM and mitigated the issue by 6:34 PM. The issue has been resolved and the service is operating normally.
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