Amazon Marketplace Web Service incident

AWS Internet Connectivity — Sao Paulo: [RESOLVED] Internet Connectivity Issues

Resolved after 23 hours 56 minutes, affecting AWS Internet Connectivity — Sao Paulo, on June 6, 2026.

monitoring Jun 06, 2026, 04:24 AM UTC

Between 5:50 PM and 7:15 PM PDT, we experienced connectivity issues that may have impacted Internet performance for some customers in the SA-EAST-1 Region. During this time, connectivity to instances and services within the Region was not affected. Our engineering team was automatically engaged at 5:51 PM PDT and immediately began investigating the issue. We identified the root cause and implemented a fix, which mitigated the issue at 7:15 PM PDT. The issue has been resolved and the service is operating normally.

Started
Jun 06, 2026, 04:24 AM UTC
Resolved
Jun 07, 2026, 04:21 AM UTC
Duration
23h 56m
Detected by Pingoru
Jun 06, 2026, 04:24 AM UTC

Affected components

AWS Internet Connectivity — Sao Paulo

Update timeline

  1. monitoring Jun 06, 2026, 04:24 AM UTC

    Between 5:50 PM and 7:15 PM PDT, we experienced connectivity issues that may have impacted Internet performance for some customers in the SA-EAST-1 Region. During this time, connectivity to instances and services within the Region was not affected. Our engineering team was automatically engaged at 5:51 PM PDT and immediately began investigating the issue. We identified the root cause and implemented a fix, which mitigated the issue at 7:15 PM PDT. The issue has been resolved and the service is operating normally.

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