AlsoEnergy experienced a major incident on November 21, 2024 affecting Enphase, lasting 4d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Enphase
Update timeline
- investigating Nov 21, 2024, 07:55 PM UTC
We are currently investigating a service interruption with Enphase Energy which has delayed enphase device readings data ingestion.
- identified Nov 22, 2024, 03:40 PM UTC
The service issue has been identified, fixes implemented, and data ingest requests are being accepted.
- monitoring Nov 23, 2024, 05:11 AM UTC
We have seen fleet reporting now at 54% entering night quiescence and are monitoring for full fleet reporting
- monitoring Nov 24, 2024, 06:17 PM UTC
Stable with 81% fleet reporting. We are continuing to monitor for further issues into full recovery.
- resolved Nov 26, 2024, 06:57 PM UTC
Fleet reporting at 95%